How to Get Help
Learning to use TradingSolutions just became easier! TradingSolutions features several videos to help you get started with using the software. These videos cover everything from the basics, such as "How to import data from the Internet" to the more complex, such as "How to write a custom system". You simply watch one of the short videos then practice the concepts that were taught and you will easily master the topic discussed. We highly recommend that you watch all of the videos to learn the basics of TradingSolutions. Your computer will need a speaker and sound card to use the videos.
User Tutorial & Help Files
The User Tutorial in TradingSolutions steps you through the interface, showing you how to create "traditional" technical analysis systems, “state-of-the-art” neural network systems and even how to create your our custom indicators and systems. We highly recommend that you walk through the entire User Tutorial to learn the key concepts of TradingSolutions. Also, the extensive help file included in TradingSolutions includes descriptions of all of the indicators in the program, as well as all of the features of the program. The help file can be printed out to be used as a manual or viewed online in our Documentation section.
TradingSolutions comes with a number of real-world examples to teach you how to use the program. TradingSolutions also provides direct access to the Solution Service, which includes 10 additional neural network models. This free service provides the end-of-day stock data for those models so that you can obtain and monitor their trading signals on a daily basis. The Solution Library features all of the Sample Performance models, which are available for download by both evaluators and licensed users of TradingSolutions.
Licensed User Forum
When you receive your licensed copy of TradingSolutions, you'll have access to a section of our website designed specifically for the licensed users of our products. There you will be able to sign up for the user discussion forum which will allow you to exchange information and ideas with other users of TradingSolutions.
If you still need help with TradingSolutions, you can e-mail us your questions. We do our best to answer all questions within 1 business day.
You can also call us on the phone. Our telephone support is available from 9:00 AM to 5:00 PM Eastern time.