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NeuroDimension offers 90-days of free technical support with the purchase of any of our software products. We offer two different extended support options for those users that wish to continue their support past the initial 90-day period.

Gold Support Plan

NeuroDimension offers an extended support plan, called the Gold Support Plan:

  • 1-Year of additional email support (1-Year begins after initial 90-Day period)
  • Available anytime
  • Annual subscription price: $195

The annual subscription price for the Gold Support Plan is $135 while in-service.

Platinum Support Plan

NeuroDimension offers an extended support plan, called the Platinum Support Plan:

  • 1-Year of additional email and phone support (1-Year begins after initial 90-Day period)
  • Priority treatment for all support issues
  • Guaranteed bug fixes (or work around) within 5 business days
  • 2 sessions (max time: 30-minutes each) of web conference for technical support related issues
  • $200 coupon towards neural network training course (only valid during duration of support)
  • Available anytime
  • Annual subscription price: $495

The annual subscription price for the Platinum Support Plan is $345 while in-service.

TradingSolutions Maintenance Plan

NeuroDimension offers an maintenance/upgrade plan, called the TradingSolutions Maintenance Plan:

  • 1-Year of Free Minor Upgrades and (1) Major Upgrade (1-Year begins after initial 90-Day period)
  • Access to Beta Products
  • Available only within 30 days of product purchase
  • Annual subscription cost: 15% of list price

The annual subscription price for the TradingSolutions Maintenance Plan is 15% of the list price of the software. This product is only available within 30 days of the software purchase.

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Customer Quotes
"Even though I have other Neural Network programs, your program presented an interface that allowed me to quickly grasp certain relationships and test them in ways that I had not been able to previously. Testing of multiple issues and multiple strategies at the same time is quite helpful."
- Bill Van Dyke
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