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NeuroDimension offers FREE technical support via email with the purchase of any of our latest software products. We also offer a optional Platinum Maintenance Service that provides a cost-effective way to receive product updates, bug fixes and receive email and phone priority technical support.

Platinum Maintenance Service

The Platinum Maintenance Service includes:

  • Email and phone support
  • Priority treatment for all support issues
  • Guaranteed bug fixes (or work around) within 5 business days
  • 2 sessions (max time: 30-minutes each) of web conference for technical support related issues
  • Free Minor Upgrades and (1) Major Upgrade
  • Access to Alpha & Beta Products

Pricing:

  • Cost is 30% of your purchase price
  • Annual auto-renewal for the Platinum Maintenance Service will occur one year and thirty days after your initial purchase date.
  • Any time lapsed in service will be pro-rated accordingly. Please contact the NeuroDimension Sales Department for questions regarding the cost to subscribe to the Platinum Maintenance Service if you are past the initial 30-days.

Note: The technical support described above is for questions regarding the software package. Neural network experts are on staff and available for consulting on an hourly basis. Consulting rates are dependent on the specifics of the problem.

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