Getting Help

Getting Help

TradingSolutions includes an extensive interactive help library. If you ever feel lost or unsure of how to do a task with TradingSolutions, just ask for help. There are several ways to get help from within the program and several ways you can obtain help when you require additional assistance.

Accessing Help in TradingSolutions

The help library in TradingSolutions can be accessed in several different ways. Each of these methods accesses the same help file, which is the document you are viewing now.

Dialog Helps

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Every dialog in TradingSolutions has a Help button. If you are unsure how to perform a task with dialog or even why a dialog is being displayed, just press the Help button.

Help Menu

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When you are not working with a specific dialog, you can access several types of help from the Help menu. These include online help documents, animated demos, and access to the TradingSolutions web site.

Toolbar Help Buttons

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You can also use the Help buttons on the toolbar. The book tool brings up a list of online help topics. The helping hand tool displays the introductory demos. The 1-2-3 tool allows you to jump straight to the step-by-step tutorials. In addition, the question mark can be used to display information about TradingSolutions.

Press the F1 key for Help

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At any time, you can get help with the currently displayed dialog or view by pressing the F1 key on the keyboard.

Video Help

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Many dialogs and menus also feature Video Help on topics relevant to the actions being performed. Simply look for the words "Video Help" or the Video Help icon, pictured above.

Locating Information in This Document

All of the methods described above lead to the same place – this help document. This document contains extensive information about the software and how it is used. This results in it containing a lot of information. Here are some easy ways to find the specific information you are looking for.

Table of Contents

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The interactive help library is arranged into chapters that begin with the basics and then go into the details of many different aspects of the software. This is usually the easiest way to find out more about a topic. For example, if you want to know more about how signals are displayed or analyzed, you could look in the chapter Creating and Analyzing Entry/Exit Signals.

Comprehensive Index

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The index is another useful way to find out more about topics in this help library. The index can quickly lead you to many of the most relevant discussions on particular topics. For example, looking up "Entry/Exit Signals" in the index, will reveal links to many different related topics, from a glossary definition to writing Entry/Exit Systems to produce them.

Help Search Tool

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The search tool is another great way to get help, especially when you aren’t sure specifically what something is called or when you want to find more references than may be in the index.

Glossary

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One of the chapters toward the end of this help document is a large A-Z glossary of the terms used in this software. Arranged in sections from A to Z, you can often use this chapter to get a quick definition of any term. Common terms also include links to key chapters that can help you to learn more about individual subjects.

NeuroDimension Technical Support

If you are not able to find what you are looking for in this document or are confused by the descriptions, we encourage you to contact NeuroDimension technical support. In addition to allowing us to answer you questions, it also helps us to learn the types of questions or problems people are having with the software so that we can improve things in the future.

E-mail Support

E-mail support is often the best way to ask detailed questions about the software, report problems you may be encountering, or make suggestions and requests for functionality you would like to see added. NeuroDimension strives to answer all e-mails within one business day, with most e-mails being answered much faster.

You can reach TradingSolutions technical support directly by sending e-mail to support@tradingsolutions.com .

Telephone Support

For times when you would rather ask a question directly over the phone, NeuroDimension also has a technical support phone line available for answering your questions about the software. The number is (352) 377-1542.

TradingSolutions telephone support is available 9:30-5:00 Eastern Time during normal business days.